Outsourcing Product Support Manuals
Scoping the Job
If you are a product manager responsible for a complex instrument or machine, your product needs a technical manual to support operation and maintenance. So how do you insure that the manual will meet the needs of your audience?
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Manuals Aren't Always "Manual"
Long gone are the days when every piece of equipment was accompanied by one or more printed manuals. You still get them with some consumer electronics devices and power tools, but it’s becoming a rarity. When is the last time you bought software and received a paper manual?
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Managing the Development Process
Every job needs a plan. In the case of a technical manual, the primary planning document is the outline, which should be the first deliverable developed by the writer once the design concept is firm.
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